Business Operations & IT

Business Operations and IT are the heart of the many details that can make, or break, your subscription and membership business. Ignore them are your peril. Here are some of our most popular and evergreen member resources, focused on business operations and IT topics. 

Getting Started:

Popular Business Operations and IT Resources:

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How-to Articles

Effective Customer Service Is Quantized Customer Service
Michael Moran Alterio August 20, 2018
Sorry Not Sorry: How Piracy Affects Streaming Subscription Services
Michael Moran Alterio June 18, 2018

Best Practice

The California Consumer Privacy Act of 2018
Lisa B. Dubrow, Esq. July 2, 2018
Don't Forget To File: DMCA and Safe Harbor
Lisa B. Dubrow, Esq. December 4, 2017
Auto-Renewal Worst Practices: How NOT To Violate The Law Or Lose In The Court Of Public Opinion
Michael Moran Alterio September 14, 2017

More Best Practice


On-Demand Webinars

Payments and Profitability: Subscription Payment Trends Impacting Your Bottom Line
Kathy Greenler Sexton, Paul Larsen, Melanie Stout, John Sullivan January 25, 2018
Revenue Data Signals: How to Use Data to Understand Subscription Revenue Risk and Opportunity
Kathy Greenler Sexton, with John Roney, Advanced Insiight March 2, 2017
Top Payment Trends You Need to Understand Now
Kathy Greenler Sexton, Paul Larsen January 18, 2017

More On-Demand Webinars

Case Studies

How McClatchy is Transforming to a Digital First Publisher with New Technology and Subscription Management
Dana E. Neuts January 17, 2017
My Subscription Addiction: The Search for the Best Subscription Boxes
Dana E. Neuts September 26, 2016

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