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Understand the New World of Subscription Chargebacks and Claims Resolution

Melanie Stout, Paul Larsen Consulting (PLC) November 29, 2018
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Tags: Renewals & Payment Processing Auto-renew Subscription Invoiced Subscription Freemium

How do you minimize the financial impact of subscriber complaints, refund requests, and chargebacks while keeping your subscribers happy? In this briefing, we will answer that question and also explore:

What is Friendly Fraud? How Do Chargebacks Impact Your Subscription Business? What Is Best Practice For Managing? What are the New Rules for Managing? With a recurring revenue business (especially with card-not-present transactions for monthly and annual subscriptions) getting complaints, refund requests, and chargeback is part of what you need to manage.

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